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OTRS

This app allows OTRS ticket management system by implementing actions such as 'create ticket', 'get ticket' etc. You have to create and set up Web Services on an OTRS services in advance. Network Transport must be 'HTTP::REST'Built by srv-stage-community
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Default Version 1.0.3

September 17, 2021

Compatibility

SOAR On-Prem

Platform Version: 5.5, 5.4, 5.3, 5.2, 5.1, 5.0, 4.10, 4.9, 4.8, 4.7, 4.6, 4.5, 4.2, 4.1, 4.0, 3.5, 3.0, 2.1, 2.0, 1.2

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#3 in Ticketing

This app allows OTRS ticket management system by implementing actions such as 'create ticket', 'get ticket' etc. You have to create and set up Web Services on an OTRS services in advance. Network Transport must be 'HTTP::REST'

Supported actions

  • test connectivity: Validate the asset configuration for connectivity using supplied credentials.
  • create ticket: Create ticket
  • update ticket: Update a ticket
  • get ticket: Get ticket
  • run query: Run query for searching ticket