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ServiceNow

This app integrates with ServiceNow to perform investigative and generic actionsBuilt by Splunk LLC
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Default Version 2.3.1

July 21, 2022

Compatibility

SOAR On-Prem, SOAR Cloud

Platform Version: 5.5, 5.4, 5.3, 5.2

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Support
Splunk Supported
Ranking

#2 in Ticketing

This app integrates with ServiceNow to perform investigative and generic actions

Supported actions

  • test connectivity: Run a query on the device to test connection and credentials
  • add work note: Add a work note to a record
  • add comment: Add a comment to a record
  • describe service catalog: Fetches the details of a catalog
  • request catalog item: Requests a catalog item
  • describe catalog item: Fetches the details of a catalog item
  • list services: Get a list of items
  • list categories: Get a list of categories
  • list service catalogs: Get a list of catalogs
  • list tickets: Get a list of tickets/records
  • create ticket: Create a new ticket/record
  • get ticket: Get ticket/record information
  • update ticket: Update ticket/record information
  • get variables: Get variables for a ticket/record
  • run query: Gets object data according to the specified query
  • query users: Gets user data according to the specified query, username, or system ID
  • on poll: Ingest tickets from SNOW