BMC Remedy

This app supports ticket management functions on incidents in BMC Remedy.Built by Splunk LLC

Default Version 1.0.15

September 17, 2021

Compatibility

SOAR On-Prem

Platform Version: 5.5, 5.4, 5.3, 5.2, 5.1, 5.0, 4.10, 4.9, 4.8, 4.7, 4.6, 4.5, 4.2, 4.1, 4.0, 3.5, 3.0, 2.1

Rating

(0)

Support

Splunk Supported

Ranking

#3 in Ticketing

This app supports ticket management functions on incidents in BMC Remedy.

Supported actions

test connectivity: Validate the asset configuration for connectivity using supplied credentials
create ticket: Create incident
update ticket: Update an existing incident
get ticket: Get incident information
list tickets: Get list of incidents
set status: Set incident status
add comment: Add work log information to the incident